What are their expectations of how the APIs work? How they get access to the API? Should they pay for the API or get it for free, at least for trying out? What kind of examples, documentation, layout, and content they expect and what are the channels where they expect to find your API?
Customer experience5 posts
Customer experience is the key to successful service, product, ecosystem, platform, or API development. Traditionally customers have been the consumers (B2B) and public (B2G) or private (B2B) organizations. In the age of ecosystems, platforms, and API products you need to think the experience of all of these segments as well as suppliers and other partners - and their developers.
Technical architecture is not just a way to transfer data. It should be important part of business strategy. By combining the planning of technical architecture, information management and behavioral sciences, organizations can run integrated business models.
Mitä jos yrityksesi kehittämistyöhön investoimista rahoista 70 prosenttia palaisi taivaan tuuliin - tai ainakin vain 30 prosenttia onnistuu täydellisesti, toiset 30 osittain.
Developer Experience is not just User Experience, it’s also Customer Experience, again for that specific segment.
Practical examples on how to get more customers and developers to find and use your API and convert into paying customers.