Scaling API developer experience for growth is the #1 speech-to-text service in the world. Company was looking for continuous sparring for Developer Experience review and development plan.

Our engagement was a forerunner with APIs, but they had reached a tipping point in scaling. They needed to understand more about the developer journey and how to improve it.

We approached the work combining customer experience, user experience and developer experience design and evaluation methods. We also benchmarked the Rev APIs, API documentation and marketing and support material. 

We also reviewed the service, that they launched later.

Lessons learned

The Rev team was happy with the results. We found many easy fixes that they were able to deliver quickly. They also had some more fundamental things that they put on their roadmap.

Read more


We work at the core of our customers' business and technology strategies. There is a lot we can't tell publicly. Here are some of our selected public customer cases.